I am trying to set up Issue Security in our Service Desk. Here is my use case:
Which users should see the project?
Security Levels needed?
Any help would be greatly appreciated.
Actually, no, you want a level set up for group A, not B.
Security levels work by granting access to only the people named in the level. For your situation, where A can edit anything and B only one issue type, you should do something like
Create a security scheme with one level, say "secret". You then name Group A in the level.
This means that issues that have no security set can be seen by anyone. Issues that are set to "secret" can only be seen by Group A
As you want to do this by issue type, you'll need a post-function, listener or automation that can set the level to "secret" on all issue that should be hidden from B.
> they want Service Team B to 'Only' view/edit their teams tickets
That's what I described already
No, you don't need two security levels, as I said before, only one is needed. You only need one that says "only group A can see this". You need to apply that level to all the issues that you do not want B to see.
For the issues B should be able to see, you do nothing. With no security level set, all people who can see the project can see the issue.
The security level is nothing to do with edit permission.
You have not set up the security in the way I've listed. Try the absolutely most simple case, from scratch:
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