I am using Jira Service Desk. I have a requirement that i have a three request types and i have a one custom field which is a drop down field.
Whenever a customer need to raise a request from customer portal I need to set the custom field options based on the selected request type in customer portal.
Note: Here i am not using any Customer Request Type Custom Field.
Request Types are : A, B and C
Custom field(Type is Drop Down Custom Field) has options like a,b,c,d,e,f g,h
If i select A request type the custom field will set to a,b,c
If i select B request type the custom field will set to d,e,f
If i select C request type the custom field will set to g,h.
Is there any script to perform this operation.
Could anyone please help me with the appropriate solution.
Thanks in Advance
I have the same challenge. The solution with configuring new contexts to the custom field does not work here as you can only define a context depending on the issue type (and project).
What we look for is a solution that sets a new context depending on the customer request type (which is NOT the issue type) in the help desk.
Does anyone has expecrience with that?
Thanks & regards!
in the latest Version of Jira SD it is only possible to configure ONE context per project for each field. I was shocked to see this limitation because I was expecting that we can define as many different contexts for each field combined with different issue types. The configuration screen suggests this functionality, but as soon we start to configure a second context, the project that has been used iin a first confuguration is not available to select.
This leads to a solution of the same semantic field beeing created as a custom fiel multiple times. Bad.
Any chance this could be implemented in future? Are there feature requests pending we could support?
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