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How to send a scheduled slack message to an assignee to remind him about an issue?

Example: I need to send a reminder to an issue assignee two times a day while a ticket is open. I have a CX channel and I need to mention the assignee name for this reminder at for example 9:00 am and 4:00pm to get his attention. 

 

Also, is it possible to send a message to the assignee's slack directly to remind him about the issue?

2 answers

1 accepted

1 vote
Answer accepted
Daniel Eads Atlassian Team Nov 17, 2021

Hey @Lida Ghalam , echoes on Fabian's welcome!

We've also got a couple written articles here on Community that can expand on the topics covered in the linked video.

Article walking through the creation of a scheduled Slack message:

Article and script that help link Jira and Slack user IDs, so that you can @-mention a Slack user like the Reporter or Assignee dynamically:

Cheers,
Daniel

Fabian Lim Community Leader Nov 17, 2021

Great articles, thanks for the reminders!

0 votes
Fabian Lim Community Leader Nov 17, 2021

Hi @Lida Ghalam

Welcome to the community!

Take a look at this video tutorial which uses a scheduled trigger. Instead of sending an email you will have to use the send slack message action.

Link: https://youtu.be/ccWTIgdnQqE

Thanks so much, Fabian.

In regards to sending email, there is a drop down menu that we can choose Assignee. 

For "Send Slack" action  a specific Webhook URL for a user or a channel is required .  My intention is have the Assignee to get the slack message no matter who he is.  

Is that possible? 

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