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How to search issues linked to an asset

Hi

I am quite new to Jira, so I hope this is not a stupid question... But after one hour try and google....

I have a classic service management project and also activated Insight asset management. I can link issues via the default field "linked asset". I can also add the column to a list.

From the Insight asset management I can see the "Connected Jira issues" - filtered to "unresolved". Would there by a way to see all the issues or change the filter here?

From Jira Service Management I can try to filter issues in advanced search based on the "linked assets" column. I will find issues if I search for != "xxx" (all linked issues are retrieved). But a ="exact name of the asset" will retrieve nothing.

Thanks for help!

Christoph

1 answer

1 accepted

2 votes
Answer accepted

Hi @Christoph M 

In my knowledge this is a bit limited on cloud. The best you can do is go to the asset page and look at the connected issues.

Or

You can use this method.

Use REST API to find the value stored for this issue.

In your browser type this.

JIRA_URL/rest/api/3/issue/ISSUEKEY

You will get Issue data as JSON response where you can locate your field.

"customfield_10055": [
      {
        "appKey": "com.riadalabs.jira.plugins.insight",
        "originId": "4548_11",
        "serializedOrigin": "com.riadalabs.jira.plugins.insight/4548_11",
        "value": "com.riadalabs.jira.plugins.insight/4548_11"
      }
    ],

Then use the JQL.

"Host[Assets]" = "com.riadalabs.jira.plugins.insight/4548_11"

Not ideal but kinda works. I hope it helps.

Ravi

Hi Ravi,

"kinda works" describes it quite good......

But at least a way.... ;-)

And it was really not an easy one, that I was to blind to see ..... ;) 


Thanks a lot

Christoph

Like Ravi Sagar _Sparxsys_ likes this

Yes, Insight is new on cloud and Atlassian developers have probably not written code to search it by name yet. I guess based on the value the issue navigator is able to render the name of the asset. I am sure this will be improved in future.

Like Nicholas Mitchell likes this

Hi @Ravi Sagar _Sparxsys_ ,

Thanks for this.

Cheers

Nick

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