Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to restrict access to knowledge base articles if they are uncategorized?

I understand how to restrict viewing articles or Confluence pages based on user permissions and groups. But I want to restrict access to knowledge base articles if the articles themselves are uncategorized. If they are floating out there, I don't want them to simply pop up in a search. They should be assigned to at least one category. How do I suppress all articles or hide them if they are uncategorized from showing up in searches?

If I suppress viewing at the user or page level in Confluence, then the content on those pages is not accessible via excerpts that I have used to provide an easy way to build content updates because then the article shows an error that the content itself is inaccessible. So I want to make that uncategorized article which is really just a building block for other pages inaccessible on the JSD portal to searches.

The link below only shows how to restrict access based on user permissions. Is there no way to restrict access based on category or tag or article property? Restrict, suppress, hide?

https://support.atlassian.com/jira-service-management-cloud/docs/restrict-access-to-knowledge-base-articles/ 

2 answers

1 accepted

1 vote
Answer accepted
Liam Green Community Leader Dec 03, 2020

Hi @candy_pearson 

Unfortunately, there is currently no way of restricting the access, other than by user.  

I'd suggest submitting a feature request to Atlassian - but check there isn't currently one that matches your requirements.  I've done a search but couldn't find anything.

Regards, Liam

Thanks for the response @Liam Green ! I thought that might be the case, but it is really helpful to have someone else confirm. 

I can make the suggestion although if it hasn't come up before, I'm not sure what kind of priority or momentum it'll attract. I'll figure something else out.

Thanks again!

Candy

Like Liam Green likes this

Hi @candy_pearson

Not sure if this would help, but if you create a space for uncategorized articles you simply don`t need to link it to the JSM project. That would mean that they would never show up in any search.

Then later on if you want to make them available, you can easily change the space that any page lives in, so you would just have to put the page (article) into a space that is linked to the JSM project you want it to appear in a search.

 

Gaston

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

708 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you