Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

How to respond to the customer on different email

alexander.dolgopolov
alexander.dolgopolov
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
July 28, 2019

We are receiving external customer support requests through a 3rd party web form (not via Service Desk portal), which automatically creates tickets in JIRA Service Desk.

How can I configure JIRA Service Desk so that all further interaction with the Customer would go through email, which Customer previously provided in this 3rd party form (i.e. so that upon hitting "reply to customer")? 

Answer
Watch
Like Be the first to like this
307 views

1 answer

0 votes
Radu
Radu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 28, 2019

Hi @alexander.dolgopolov ,

Does the web form populate the reporter field with the user that initially provided the info?

Also is the webform using these APIs for customer creation and ticket submission?

Thanks,

Radu

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events