How to resolve ServiceDesk by the CustomerRequestType

Question

The question is related to Service Desk public java API (jira-servicedesk-api).

Is there any way to get the ServiceDesk object by the RequestType.

There is getPortalId() method, but it is deprecated and I assume it is referencing Portal object.

We can resolve all of the ServiceDesk objects and then get all RequestTypes for each of those. This will work, but I guess there should be some better solution.

Eugenio Onofre_v78igo · Answer

Hi @Vleletko

Sorry this answer took so long to come but, yes.
Now the GET issue API returns a custom field for the request types.

You also have specific requestType APIs:
https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-requesttype/#api-group-requesttype

Please do not forget to accept this answer in case it helps you resolve your issue as it may also help other users from the community in the future.

Regards,
Eugenio