I've been searching a way to remove Share with customer button in service desk issues.
According to this post (https://jira.atlassian.com/browse/JSDSERVER-4591) there should be a module in Service Desk add-on named "cr-share-request module" which I can't find.
I won't be able to deploy the service desk add-on with that button enabled because it may cause internal comments to be shared with customers by mistake.
Since the above post didn't worked, lets not take a chance to disable such modules and try. It might lead to other issues.
There wont be any KBs on this. Please refer to these scripts.
Also make sure you provide your Div Class name of View/Edit Screen and other IF conditions if needed, so that it wont run all time or affect other issue screens.
Here’s how it works:
Open UPM (Manage Add-ons), select “All Add-ons” and search for “JIRA Service Desk” add-on (not "Service Desk Internal Base Plugin" which you've used).
Expand it and click “x of y modules enabled” to show every single module of the add-on. Now, search for the module “cr-share-request” and disable it. If you can't find it, you're searching the wrong add-on.
Unfortunately I can not explain why You get "Module cannot be modified". I am quite beginner yet.
In our instance this works so:
As administraator go Admin > Add-on > Manage apps > All apps > JIRA Service Desk > open modules list (for example + 126 of 126 modules enabled) > find module cr-share-request > Disable
We also need to either disable the "share with customers"-button, or change that the internal comment button is the default button. If someone has a way to do this (like a ready script code), please share it with us. I was able to change the order for the comment tabs with https://community.atlassian.com/t5/Jira-Service-Desk-questions/Default-Service-Desk-Comments-to-Internal/qaq-p/268822.
To hide "share with customer" button you can add this following script to the announcement banner:
It will hide the button on the view screen. But you will continue to see "Respond to customer" tab in the edit screen and transitions screens.
This is for Jira Server ( I didn't test for Cloud )
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