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Hi we have been requested by a user to remove the notifications for them as they do not wish to receive them but they still want access to the Jira service management area. is there a way to do this?
Hello @Lisa Swaby,
Thank you for reaching out to Atlassian Community!
Just to make sure we are on the same page, I would like to know if by User you mean a Service Management Customer or an internal licensed User.
If it’s a licensed user, they can disable the notifications directly from their profile on Profile picture > Personal settings and uncheck the boxes under “Get email updates for issue activity when” > Save changes.
If it’s a customer, it’s not possible to disable notifications for them.
There is a workaround you can use in case it’s a company-managed project:
Using the workaround above, it will be necessary to select the Issue security every time changes are made on the ticket and then remove it, so the customer can still access the ticket in the portal.
Other than that, the best option would be for the customer to create a filter on their email to automatically move Jira notifications to a specific folder.
Hi @Angélica Luz "If it’s a licensed user, they can disable the notifications directly from their profile on Profile picture > Personal settings and uncheck the boxes under “Get email updates for issue activity when” > Save changes."
This disables the whole instance notifications. Probably you could find any other workaround? Issue security it´s no feasible for those who use security lvls for escalated tickets etc.