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How to remove all tickets and restart ticket id count?


Is there a way to remove all the tickets on my project and restart the ticket count so that the next ticket I'll create will be IssueKey-1.

Thank you!

3 answers

1 vote
Sanjog Sigdel
Community Leader
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Oct 17, 2023

Hello @cheikh charles ndiaye That's practically not possible is jira for an existing project. Unless you have the right permission to manually set the id to 1 from the query(not sure if that's feasible as well), though you delete all the tickets, the counter keeps updating.


Like @Sharumathy Krishnan mentioned the best alternative would be to create a new project and then copy the tickets to start them from ticket number 1 for new project.

Hi @cheikh charles ndiaye 

I think, unfortunately right now there is no such option.

Please vote and watch the following issue with the corresponding suggestion:

The alternative option would be to create a new project and work on it.




0 votes
Marc Koppelaar
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Oct 17, 2023

Hi @cheikh charles ndiaye 

Depending if you are on server or cloud.

On Cloud then solution given by @Sharumathy Krishnan is your only option. The first steps to be added are:

- Delete all issues from the project

- Delete the project

- Delete the project from trash

But as I see you probably are on server, you could delete the issues from you project and make adjustments in the database, be aware this is dangerous, make a backup first.

See this article from the Atlassian KB: 

The article refers to issues moved, but the same applies when you delete issues

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