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How to redact PII data in the comments section of a Jira Service Desk issue?

Hello,

 

We are implementing Jira Service Desk as our ticketing tool and we have a requirement from our Security team to remove any PII data from issues, including comments and attachments.

 

The following are some addons available for On-Premise/Hosted instances of Jira but not for Jira Cloud:
https://marketplace.atlassian.com/apps/1215574/pii-protector-for-jira?hosting=datacenter&tab=overview 

and 

https://marketplace.atlassian.com/apps/1218962/gdpr-dsgvo-and-security-for-jira?hosting=cloud&tab=overview

 

Does anyone know of any apps or automation rules or has any experience with such implementation and can share their experience? That would be much appreciated.

 

Thanks!

Carla

1 answer

1 accepted

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Answer accepted
Mikael Sandberg Community Leader Oct 09, 2020

The last app that you linked too is available for Jira Cloud.

Thanks Mikael.

 

I am testing the second app but it does not actually redact the data in comments section. It only adds a comment to the ticket when it matches certain keywords or regex.

I am still waiting to hear from the last vendor (Nightfall AI) to see if it does what we need.

Thanks

Carla

Like Mikael Sandberg likes this

Carla,

Any success with the app? Could you help us with your feedback. I am here for the same requirement

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