We are implementing Jira Service Desk as our ticketing tool and we have a requirement from our Security team to remove any PII data from issues, including comments and attachments.
The following are some addons available for On-Premise/Hosted instances of Jira but not for Jira Cloud:
Does anyone know of any apps or automation rules or has any experience with such implementation and can share their experience? That would be much appreciated.
I am testing the second app but it does not actually redact the data in comments section. It only adds a comment to the ticket when it matches certain keywords or regex.
I am still waiting to hear from the last vendor (Nightfall AI) to see if it does what we need.
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