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How to redact PII data in the comments section of a Jira Service Desk issue?



We are implementing Jira Service Desk as our ticketing tool and we have a requirement from our Security team to remove any PII data from issues, including comments and attachments.


The following are some addons available for On-Premise/Hosted instances of Jira but not for Jira Cloud: 



Does anyone know of any apps or automation rules or has any experience with such implementation and can share their experience? That would be much appreciated.




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Mikael Sandberg Community Leader Oct 09, 2020

The last app that you linked too is available for Jira Cloud.

Thanks Mikael.


I am testing the second app but it does not actually redact the data in comments section. It only adds a comment to the ticket when it matches certain keywords or regex.

I am still waiting to hear from the last vendor (Nightfall AI) to see if it does what we need.



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Any success with the app? Could you help us with your feedback. I am here for the same requirement

anisha I'm New Here Jul 27, 2022

Hi, I'm a product manager at Nightfall AI. I would love to follow-up on this to see if it met your use case and/or to hear your feedback. 

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