How to recover tickets from a closed sprint that should have been carried over to the next sprint?

[Macy Englert]

Hi! So I just closed out a Sprint and all of the tickets appeared to close with the sprint, regardless of their status. How can I recover or reopen the closed sprint so that those tickets are available and in the same status they were before the sprint closed?

[Joseph Chung Yin]

@Macy Englert -

Welcome to the community.  I agreed with what @Trudy Claspill stated previously - Please ensure that your SCRUM board's last column is setup correctly, as any issue listed under the last column will not be carried over to the next sprint.

What you can do to all of those issues, you can expose the "Sprints" field to your issue types screens (VIEW and EDIT Issue screens), then you can update it to the next sprint.  Or you can conduct a bulk change operation from the JQL search result where you identified all of those issues.

The key configuration is how your SCRUM board is defined.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Trudy Claspill]

Hello @Macy Englert 

Welcome to the Atlassian community.

What do you mean by "all the issues closed with the sprint"? How are you making that determination?

When you close a sprint, the issues in the column farthest to the right will be considered "done". Those issues will no longer display on the Backlog screen nor on the board when you close the sprint.

Any issues that are not in that column should result in you getting a pop-up saying there are incomplete issues, when you click the Complete Sprint button. You should be given a choice to add those incomplete issues to another sprint or to the backlog. 

Depending on what actually happened, reopening the sprint may not display the "closed regardless of their status" issues.

If you truly believe you need to reopen the sprint...

If you go to the Reports section for the board, select a sprint report option, and in that select the closed sprint, then you should see an option over to the right where you can click a ... button and get a Reopen Sprint option.