Currently my customers are creating tickets through email method, they are using below format in subject line to create ticket. Subject line will have priority of the ticket. So i want to read the subject line and change the priority of the ticket as mentioned in the subject line. now its even if subject line has P2 in priority field, ticket is being created as P3 . Please help me a way to automate this .
Sample email subject :
You are already automatically creating your issues from received emails.
The summary of the issue is the subject of the email.
Just configure a project automation (cog icon in the lower left corner of your screen):
here is the rule execution log which contain errors.
The following issues passed:HALO-14600
Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status):HALO-14600 (Waiting for support - 10818
This is not what I've tried to explain to you.
the trigger and the condition are OK but after the IF the THEN should be UPDATE ISSUE. Priority=P2.
ELSE IF summary contains [Px-xxxx] THEN UPDATE ISSUE. Priority = Px
and so on
Unless I'm missing something you'll need to specify each Priority option
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