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How to re-invite customers Edited

WJ I'm New Here Apr 26, 2021

We imported our Zendesk tickets into Jira Servicedesk, including organizations and customers, but now we find out that we have trouble sending invites to the customers.   We disabled the create account notifications during import. How do we reinvite the customers now?

I tried adding the same email address to the organization in the hope it would send a new invite, but that doesn't work.

1 answer

1 vote

Hello @WJ,

Welcome to Atlassian Community!

On Jira Service Management, currently, there is no option to resent an invitation to a customer. 

There is a feature request suggesting this improvement:

Please, click on vote and also watch the ticket above to receive updates.

For now, the workaround is to send an email to the customers with the link to the portal (https://xxxxxx.atlassian.net/servicedesk/customer/user/login?destination=portals) and ask them to click on “Forgot your password?”. 

Screen Shot 2021-04-27 at 14.10.41.png

They will receive this notification:

Screen Shot 2021-04-27 at 14.15.32.png

After that, they will be able to log in normally to the portal.

Kind regards,
Angélica

WJ I'm New Here May 07, 2021

Thank you!

Like Angélica Luz likes this

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