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How to protect access to Service Desk Help Portal / OnDemand

I would like to use SD w/ Help Portal but I'm struggling to see how can I protect access to the content exposed there.

My scenario:

  • I have a webapp where users authenticate against an external SSO (OAuth2)
  • This gives me reference tokens (no JWT) that I can validate and extract user data using a token endpoint
  • I would like to give users authenticated this way access to SD Portal
  • Other users should not be able to see any content in the Portal
  • I can't create my users as customers and have them go through Sign-On / Sign-In process
  • I could potentially require them to Sign In when submitting a ticket and to track its progress

As far as I have seen the portals are either public (and accessible using a guessable URL) or private (where users are taken to a sign in page). Is there something else I missed in the documentation?

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