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How to prevent duplicate auto trigger ticket getting created ?


1.we have support system which will trigger auto ticket if server have issues,

2.we would like to prevent ticket creation using summary.

3.we have to prevent ticket creation, if ticket is already there for the same server in any status but not in (Closed, Declined, 'Decline Planned', Superseded)).


Thanks & Regards,



1 answer

0 votes
Fabian Lim Community Leader Dec 15, 2021

Hi @Jeya

You will have to use a workflow validator that checks existing tickets. You could use jmwe or scripting validators to accomplish this.


Thank you, have done it.

Hi Fabian,


Could you tell me how can I use a workflow Validator, what validator should be used.

Thank you

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