How to prevent duplicate auto trigger ticket getting created ?

Jeya
Contributor
December 2, 2021

1.we have support system which will trigger auto ticket if server have issues,

2.we would like to prevent ticket creation using summary.

3.we have to prevent ticket creation, if ticket is already there for the same server in any status but not in (Closed, Declined, 'Decline Planned', Superseded)).

 

Thanks & Regards,

Jeya

 

1 answer

0 votes
Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 15, 2021

Hi @Jeya

You will have to use a workflow validator that checks existing tickets. You could use jmwe or scripting validators to accomplish this.

Regards 

Jeya
Contributor
December 16, 2021

Thank you, have done it.

Jyothi Ravipati June 27, 2022

Hi Fabian,

 

Could you tell me how can I use a workflow Validator, what validator should be used.

Thank you

OMHM September 22, 2023

I would also like to know the validator to validate duplicates and prevent the creation of a duplicate ticket

 

Michel

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