1.we have support system which will trigger auto ticket if server have issues,
2.we would like to prevent ticket creation using summary.
3.we have to prevent ticket creation, if ticket is already there for the same server in any status but not in (Closed, Declined, 'Decline Planned', Superseded)).
Thanks & Regards,
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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