How to monitor Jira Service Desk with Google Analytics ?

[Marc Rosarian]

Hi guys, I'm despesrately trying to collect data analytics of our JIRA Service desk with Google Analytics.

Anyone knows how to do that ? 

Thx

[Peter Rush]

Come on Atlassian - web analytics support is table stakes for a customer-facing component.

Also, considering merging with this article...  https://community.atlassian.com/t5/JIRA-Service-Desk-questions/How-to-add-Google-Analytics-support-into-JIRA-Service-Desk/qaq-p/211363

[Marc Rosarian]

Hi Raffaele, sorry for the late reply. No we haven't found a solution for that problem and I came to the same conclusion ... the javascript in the JIRA Banner would monitor Jira software activities but not the customer portal. 

Let me know if you guys find a solution on your end.

Thx

[Raffaele Verre]

Hi Marc,
have you found a solution?
We tried to add the javascript in the announcement banner but it seem not work on customer portal...

[David Yu]

So I was dabbling with this problem recently. Here's some helpful info if you have ScriptRunner:

1. Create a new file with the following snippet (I took this from Google's doc):

(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
})(window,document,'script','https://www.google-analytics.com/analytics.js','ga');

ga('create', 'UA-XXXX-X', 'auto');
ga('send', 'pageview');  

 2. Using ScriptRunner's Script Fragments, create a new Fragment, and point to the file. Under Context, set to customerportal

[David at David Simpson Apps]

This looks like it could be a suitable solution for Server or DC, but will not work for Cloud.

[David at David Simpson Apps]

Hi, we also recently released our Google Analytics in Jira & JSM app on Atlassian Marketplace to complement our existing integration for Confluence Cloud.

This allows you to not only collect data and send it to Google Analytics, but also display reports within Jira.

So please feel free to give it a go and leave us any feedback. 🙃

[Nar Kumar C_ - Narva Software]

Hi everyone,

Good news, we just released new app in Atlassian Marketplace: Google Analytics for Jira Service Desk

It allows you to add google analytics to Jira Service Desk customer portal. We released it as free app for now and works with Service Desk Cloud.

Try it out and let us know if you face issues.

Regards,

Nar