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How to modify forgot password email template?

We are using Jira Service Desk and we would like to modify the standard template for "Forgot Password" email. At this moment it looks like this:


We would like to modify the content, button and the look of this email in general. We did modify "customer notifications" email template, however it doesn't affect the forgot password email.

Where can we find the settings for "Forgot Password" template generared by Jira?

2 answers

1 accepted

1 vote
Answer accepted
Danyal Iqbal Community Leader Mar 01, 2021

It sounds ridiculous.. but you cant do it... I know :(

Oww ok, I didn't expect that. Thanks Danyal! 

0 votes
Daniel Ebers Community Leader Mar 05, 2021

Hi @Pieter-Jan Hoedt

Danyal is right - at least there is a Suggestion open with Atlassian you could vote for in order to signalize the issue is of importance to your team.
Doing so the probability is higher that it will be fixed in the future:


Hi Daniel,

Thanks, I have voted and hopefully this feature will be available in the future.

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