How to modify forgot password email template?

[Pieter-Jan Hoedt]

We are using Jira Service Desk and we would like to modify the standard template for "Forgot Password" email. At this moment it looks like this:

We would like to modify the content, button and the look of this email in general. We did modify "customer notifications" email template, however it doesn't affect the forgot password email.

Where can we find the settings for "Forgot Password" template generared by Jira?

[Danyal Iqbal · Accepted solution]

It sounds ridiculous.. but you cant do it... I know :(

[Pieter-Jan Hoedt]

Oww ok, I didn't expect that. Thanks Danyal! 

[Daniel Ebers]

Hi @Pieter-Jan Hoedt

Danyal is right - at least there is a Suggestion open with Atlassian you could vote for in order to signalize the issue is of importance to your team.
Doing so the probability is higher that it will be fixed in the future:

• As a user there should be functionality to set the layout of the password reset email for customer
  https://jira.atlassian.com/browse/JSDCLOUD-8759

Regards,
Daniel

[Pieter-Jan Hoedt]

Hi Daniel,

Thanks, I have voted and hopefully this feature will be available in the future.