I want to make my knowledge base public so customers can access it without login, it was enabled before but now the customer need to create an account to access the customer portal.
Unfortunately Jira service management server doesn't have this implemented yet.
Tinker for JSD allows you to open your portal publicly and will take care of spams by recaptcha and so much more
Check out the listing on the marketplace: https://marketplace.atlassian.com/apps/1222917/tinker-for-jsd?hosting=server
Thanks so much for your question.
If I understand your situation correctly, your confluence KB articles can be accessed anonymously. However, before searching KB articles through Jira Service Management (i.e. JSM, previously know as Jira Service Desk), customers of JSM needs to sign in first. Please correct me if I have a misunderstanding of this situation.
Assuming my understanding is correct, what you are looking for is a feature that is not implemented in JSM. You can vote & watch this Jira ticket https://jira.atlassian.com/browse/JSDSERVER-1030 so that our product managers will get a better picture of the demand for this feature and potentially plan this to be implemented in our roadmap.
Jira Service Management
ps. if this answer is correct, please select the ‘accept answer’ button
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events