How to make customer portal public

[Matheus Nunes]

Hello

I want to make my knowledge base public so customers can access it without login, it was enabled before but now the customer need to create an account to access the customer portal.

[Martin Ma · Accepted solution]

Hi Matheus,

Thanks so much for your question.

If I understand your situation correctly, your confluence KB articles can be accessed anonymously. However, before searching KB articles through Jira Service Management (i.e. JSM, previously know as Jira Service Desk), customers of JSM needs to sign in first. Please correct me if I have a misunderstanding of this situation.

Assuming my understanding is correct, what you are looking for is a feature that is not implemented in JSM. You can vote & watch this Jira ticket https://jira.atlassian.com/browse/JSDSERVER-1030 so that our product managers will get a better picture of the demand for this feature and potentially plan this to be implemented in our roadmap.

Thank you,

Martin
Jira Service Management

ps. if this answer is correct, please select the ‘accept answer’ button

[Abdulkarim Itani]

Hi @Matheus Nunes

Unfortunately Jira service management server doesn't have this implemented yet.

Tinker for JSD allows you to open your portal publicly and will take care of spams by recaptcha and so much more

Check out the listing on the marketplace: https://marketplace.atlassian.com/apps/1222917/tinker-for-jsd?hosting=server