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How to make customer portal public



I want to make my knowledge base public so customers can access it without login, it was enabled before but now the customer need to create an account to access the customer portal.



2 answers

Hi @Matheus Nunes

Unfortunately Jira service management server doesn't have this implemented yet.

Tinker for JSD allows you to open your portal publicly and will take care of spams by recaptcha and so much more

Check out the listing on the marketplace:

0 votes
Martin Ma Atlassian Team Dec 21, 2020

Hi Matheus,

Thanks so much for your question.

If I understand your situation correctly, your confluence KB articles can be accessed anonymously. However, before searching KB articles through Jira Service Management (i.e. JSM, previously know as Jira Service Desk), customers of JSM needs to sign in first. Please correct me if I have a misunderstanding of this situation.

Assuming my understanding is correct, what you are looking for is a feature that is not implemented in JSM. You can vote & watch this Jira ticket so that our product managers will get a better picture of the demand for this feature and potentially plan this to be implemented in our roadmap.

Thank you,

Jira Service Management

ps. if this answer is correct, please select the ‘accept answer’ button

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