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How to integrate Insight objects in the cloud with Jira projects in a Data Center?

Mike Gourley April 10, 2023

Currently we have Jira and JSM in a Data Center.  We've built up an implementation of Insight whereby the objects are available on the JSM portal for the external customer to select when logging a new JSM ticket.  We use the custom Insight Objects field in our JSM project and many of the internal development/engineering projects to display these objects and their attributes (e.g. instrument type, warranty type, warranty expiration, instrument status, etc...).  Soon our IT dep't will move the JSM to the Cloud.  Internal dev/engineering projects remain in Data Center.  Because Insight is bundled with JSM, Insight moves to the cloud.  Object management still possible in the JSM projects in the cloud.  But we assume the Insight custom field and connection to the Insight data will be lost for our internal dev/eng projects.  Wondering if anyone has worked around this problem before.  Could we install a JSM in the Data Center just to use Insight in the Data Center and then somehow synchronize the Insight data between the Cloud and the Data Center Insight schemas?  All ideas welcome.

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Jeroen Poismans
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April 11, 2023

Hi there!

How I would try and approach this:

  • Create identical Object Scheme on DataCenter
  • Write a Python script to export the objecttype's objects to file on your DC server
  • Possibly need an extra script to format the data for Insight import
  • Schedule this python script
  • Schedule imports in your DC Insight to do scheduled import of the exported Cloud data
  • Make sure your imports and object types on DC have an attribute to store the Cloud object key

From there it depends on how your dev/eng project use this data. Retaining the original Cloud object key would be key here (pun intended) to be able to link or sync in some way.

Hope this gets you started!



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