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Jira Service Management
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Hi all! I'm trying to verify if there is any way for me to set up a conditional approval. I have a group of 12 and will need a majority approval before transitioning. I planned to use "a spec...
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Hello! We would like to create multiple teams/groups in Jira with their own email addresses so when an issue is assigned to a team/group an email notification is sent to the email address for that...
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I have very limited options (2) under my project settings, customer notifications after selecting the 'Edit' button in the action column. I can only select "Reporter" or "Customers involved". Accordi...
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Hi guys, I added some customs fields on the JIRA Service Desk Resolve Issue Screen, where the idea was to make the agents fulfill some important information when setting the resolution....
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When our agent desk wants to reply to the reporter it does not allow them the choice to Cc a participant. Why does Jira not allow us to Cc someone when we reply to the reporter on the ticket?
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Hey everyone, I’m adding a widget to the pages of my apps on Shopify. It’s all set up to receive messages during specific hours, and all agents are online and available. But for some...
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Hello, We are revamping our Jira portal for users to submit helpdesk tickets and are looking for a way to put information on the page without using forms or custom fields. For example, we...
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How can I switch between tab and button view (internal/customer) for comments? we have the following tab view on an instance with jira 9.12.15 / jsm 4.12.15 we would like to switch ...
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Hi All, Im wondering if there is a way to completely copy the information from a submitted form into the description field in Jira? We use a lot of forms but we also clone some to different project...
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Some of our team members prefer to use Outlook emails to add new comments to issues -- instead of just adding a comment/internal comment in Jira. When we reply to the same email thread where...
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Hi, so I've been told I am not allowed to open tickets since we use the free version. A user send a reply to the ticket notification email and I can see in the Exchange Admin Center that the ...
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At the moment every notification is sent to the whole organization and that is a problem for us. I would like the notifications to be sent only to the Reporter and Request participants of the issue. ...
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When we reply to a ticket in the customer portal, only the subject field is visible, but not the ticket description. In many cases, customers need to access the description to better understand our ...
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Dear Sir or Madam, I'm currently scratching my head over why a couple of custom issue fields (assignment group and workaround) are not being pulled through by the PBI connector we've set up to...
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Hi, Whenever an incident is created, I get an email in my inbox with the title: 'JIRA New alert P3 Ticket number Incident Raised'. I would like to know where I can turn this off and for the future...
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When try to send the filtered results and send them via "subscription Emails" Results are sending as in email body (not as a CSV/Excel attachment in the mail) I need to send that as csv attachment in...
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Hi there, Is there a specific way on how to create detailed report to see how many tickets have been created specifically through the portal vs the Atlassian Assist app in Slack? We mainly ...
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We have 2 email address linked to our JSM. Email 1 is usually for when a customer is in the implementation/just gone live, so our PM are able to monitor the inbox outside of JSM if needed. We will ...
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We cannot receive email requests.
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I could not find how group descriptions can be edited/changed in a project.
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I have one user who is not receiving emails from our Jira address: jira-notifications@MyCompany.com I have tested extensively and ran an exchange trace from the user and to the email address vis-...
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In our instance, we have a particular project that allows tickets to be opened via email. The difference to the others is that the project manager does not want emails added in CC (either at the tim...
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Hello, i would like to add translations, in addition to the ones for name and description, the values/options of a custom field (for example the options of a custom radio button). is it poss...
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Hello - I need to set up an Issue Statistics gadget in my dashboard directly from a filtered view of two issue types under the same project. Why is this not available?
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Hi Team, In JSM Project under any service request(ticket) we have this Activity called work log , can we make this mandatory ? So basically before marking the ticket as done/close , I want to ensur...
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