Imagine an IT Service Desk Team using Jira SD Cloud. They want to be able to call the requesting person easily with one or two clicks (and with the help of their phone software like MS Teams).
But I can't find a place where a phone number can be stored in Atlassian Access or Jira Service Desk.
(We would not like the customers to type in their phone number manually.)
Does someone have an idea for a solution or a workaround?
Thanks a lot for your quick reply :) I appreciate it.
I just installed and evaluated the two cloud apps mentioned in the linked discussion
Unfortunately, none of the two fulfills our requirement because they don't include a way to store phone numbers for customer accounts.
Instead, they are integrations for phone services which we don't want to use.
We just want a way to store a phone number per user and display it in the issue view.
A nice-to-have would be if the number was shown as:
so you could open it with desktop application linked with the tel-protocol via the browser.
Did you ever find an answer? We just started using the Jira service desk and not having a place for the end-user to put a contact phone number is a huge issue. We can't call people back without sending a message asking for the best contact number. This is a huge waste of time.
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