How to hide statuses from Business Project Board?

[Rosa M Fossi]

We have a business project that has a couple of statuses that need to be removed from the board (i.e. Cancelled by Client / Cancelled by Agent / Declined, etc)

How do I accomplish this?

[Jack Brickey · Accepted solution]

If you simply wish to not have the issues in that status shown on the board then leave the statues unmapped in the board settings column view. If you don’t want to have these statuses available in the workflow then edit the workflow and remove the statuses. 

[Jack Brickey]

@Rosa M Fossi,

I did not see a response to my suggestion so unclear if it would meet your needs. Your request is to 'remove issues w/ certain statuses from the board'. It isn't clear what you mean by the 'remove' verb but let me restate and add more options here:

• Option 1: remove the statuses from the workflow. Sounds like this isn't desired since you are in fact still needing/using these statuses?
• Option 2: hide from the board by changing the boards filter, e.g. 'current filter' AND status not in ("Cancelled by Client", "Cancelled by Agent", "Declined")
• Option 3: leave the unwanted status unmapped in the board
• Option 4: create a quick filter to hide the unwanted status on-demand

hope one of this works for you.

[Rosa M Fossi]

Thank you so much for this Jack.  Between this suggestion and potentially cleaning up the workflow by expanding the resolution field as Nic mentions below, I might be able to whip something up that calms the mob. LOL 

[lila]

Hey there, how is option 3 feasible on a business project type. / team manage project where there is no board configuration - every status added to workflow create a column on the board automatically and cant be decoupled ? 

[Rosa M Fossi]

Ouch... The team isn't going to love that response.  How do folks read these boards when there are tons of statuses?  Any ideas on how to make the main board more legible?

Also~ any suggestions on how to handle "junk statuses" like Canceled?  

[Nic Brough -Adaptavist-]

For a business project, the board simply reflects the workflows you've set up.

If the boards are messy with too many status and junk status, that is reflecting the fact that you've configured a messy process with junk status in it. 

You will need to clean up the processes (or at least how they are mapped into Jira), or split the project into more clean lines of work.

[Rosa M Fossi]

Sadly, sometimes we're at the whims of the business stakeholders.  And they wanted those statuses  /shrug
Any suggestions on how to clean up the status situation and sell it to the stakeholders so they can find the different reasons a ticket was cancelled / put off?

[Nic Brough -Adaptavist-]

There's nothing you can do on a board level.  If they want a neat board, they need a neat workflow behind it.

However, yes, I'd have a look at the "resolution" field - it's there for logging "why something was done/cancelled/put off/etc"

[Nic Brough -Adaptavist-]

You don't.  The business boards follow the workflow.