Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How to hide some articles from knowledge base

Marta Solohub May 28, 2020

Hi Support, 

on my project in Servicedesk  I need to hide some articles From  customer portal. How to implement this?

1 comment

Johannes Rudolf May 19, 2021

Basically you can set page permissions in Confluence. This way you grant access to pages and their sub-pages to either Internals or Customers. Also see here for official documentation.

Alternatively you can restrict KB articles via labels to certain request types, e.g. if an article is labelled as "internal" and for the request type does only allow the label "customer".

Either way the first solution would be more appropriate here.


By the way: this is the Atlassian community, not the (official) Atlassian support. ;-)


Log in or Sign up to comment
AUG Leaders

Atlassian Community Events