How to hide button of transition if Customer Request Type = Value ?

[Pavel Rusakov]

Hello everyone! I have a workflow with some transition and many types of queries for this WF. But I want to hide the transition for some request type. How can i do this?

Maybe i can use "Custom script condition [ScriptRunner]" ?
Enybody can show exapmle?

[Pavel Rusakov · Accepted solution]

Thanks to all!

I used Simple Script Condition with code:

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.IssueManager
def customFieldManager = ComponentAccessor.getCustomFieldManager()
def requestTypeCf = customFieldManager.getCustomFieldObject("customfield_your CF ID") issue.getCustomFieldValue(requestTypeCf).value ! = "ID of your Request Type"

Works great for me!

[Brent Nye]

This seems to be the cleanest, easiest solution. Thank you!

Note that "ID of your Request Type" can be found a couple ways. Easiest is probably to export an issue with the desired Customer Request Type to XML, then searching for "customer request type."

[Fabio Racobaldo _Herzum_]

Hi @Pavel Rusakov ,

you are right! You can use Custom scripted condition provided by script runner.

Here an example.

Custom Field = TEXT

import com.atlassian.jira.component.ComponentAccessor;
import com.atlassian.jira.issue.CustomFieldManager;
import com.atlassian.jira.issue.Issue;
import com.atlassian.jira.issue.fields.CustomField;


CustomFieldManager customFieldManager = ComponentAccessor.getCustomFieldManager();
CustomField cf = customFieldManager.getCustomFieldObjectByName("YOUR_CUSTOM_FIELD_HERE");

String cfValue = issue.getCustomFieldValue(cf)!=null?issue.getCustomFieldValue(cf).toString():null;
if("YOUR_CF_VALUE_HERE".equalsIgnoreCase(cfValue)){
return false;
}
return true;

Custom Fied = SelectList

import com.atlassian.jira.component.ComponentAccessor;
import com.atlassian.jira.issue.CustomFieldManager;
import com.atlassian.jira.issue.Issue;
import com.atlassian.jira.issue.customfields.option.Option;
import com.atlassian.jira.issue.fields.CustomField;

CustomFieldManager customFieldManager = ComponentAccessor.getCustomFieldManager();
CustomField cf = customFieldManager.getCustomFieldObjectByName("YOUR_CUSTOM_FIELD_HERE");

String cfValue = issue.getCustomFieldValue(cf)!=null?((Option)issue.getCustomFieldValue(cf)).getValue():null;
if("YOUR_CF_VALUE_HERE".equalsIgnoreCase(cfValue)){
return false;
}
return true;

Hope this helps,

Fabio

[Tuncay Senturk]

Hi @Pavel Rusakov 

You can use custom script condition.

And below is the script getting the request type of the issue and checking with the one you want. Place user accordingly.

I hope it helps

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.servicedesk.api.requesttype.RequestTypeService
import com.onresolve.scriptrunner.runner.customisers.WithPlugin

@WithPlugin("com.atlassian.servicedesk")

def requestTypeService = ComponentAccessor.getOSGiComponentInstanceOfType(RequestTypeService)

def reqQuery = requestTypeService.newQueryBuilder().issue(issue.id).build()
def reqT = requestTypeService.getRequestTypes(user, reqQuery)
def requestTypeName = reqT.getResults()[0].getName()

if("YOUR_REQ_TYPE_NAME_HERE".equalsIgnoreCase(requestTypeName)){
  return false;
}
return true

 I haven't tested the code, but I think it would help. Let me know if you have any issues.

Tuncay