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Jira Service Management
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Which role should we grant to the customer to be able to add comments to an existing issue through email since we are getting this error?
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JSM newbie here! I'm looking to set a workflow in JSM to reopen a ticket when a customer replies to a closed ticket. I thought I could just add a transition in the workflow from Closed to Waiting f...
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When an approve/deny email comes through, is there any way to customize that message to say what it is for? We have multiple approvals needed and we want the email to identify the request type....
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Hello ! Atlassian just released this new way of accessing form data : https://support.atlassian.com/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/ But is t...
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At this moment I can no longer set myself or anyone else as a watcher of a incident in JSM using the Jira cloud app for iOS I click on the ‘eye’ to set watchers and nothing happens. o...
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Hello, I am trying to test some permission setups to achieve the following: 1. Allow for users to sign-up on their own (for dealing with external email customers, etc). 2. Prevent these external s...
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I'm setting up a JSM project where I have several approval levels. Each approval level should have a list of approvers that can approve, and only one of their approvals is required to transition into...
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I'm utilizing your REST API documentation to create a JIRA ticket in my customers instance regarding a question/issue they may have about my product. My concern is this: would this be ...
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Warum kann ich hier den Anfragetyp Support nicht auswählen? In dem Projekt sehe ich folgende Anfragetypen:
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Hello, I am trying to make a drop down that when populated with a specific value, will then add that specific value to the Summary field
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Today in our environment the default filter for a user is that it was set on "All3 Can we change the default to "Created by me" and how would i accomplish this. I have been looking nearly every...
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Hi Guys, I'm struggling to find how and where I can change the email that sends notifications from Jira email to an email from my domain. My email domain is already verified. A...
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Hello all, I would like to include other eligible customers to a request when somebody is submitting a unique query. Today, our initial template to submit a request is only possible for...
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Hi, I am trying to create a JQL for tickets created from 15:00 today till 07:00 the next morning and it might be the December mode but what does the 15h mean in the JQL? Does that refer to the time...
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¿Que protocolo o qué seguimiento tengo que realizar para poder unirme?
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How to Add multiple users to a Custom field when they are tagged in a comment in the Jira Automation
How to Add multiple users to a Custom field when they are tagged in a comment in the Jira Automation.
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Hi! Is it possible to add a custom Field (People Picker) to the Notficatioscheme as receiver in the TO field?
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Hi, Has anyone practiced this automation in your work? Is it useful? Services If a change to one service potentially impacts your other services, you can create a service relationship. You ca...
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i have a requirement to get total open tickets from the start of project creation and custom end date passed by the user
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I want to calculate how much time the ticket took from creation to resolve using automation. I have used {{issue.resolutiondate.diff(issue.created).hours}} Hours smart v...
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Hi guys, I am currently trying to re-use existing functionality/code in more than one behaviour without copying the code into multiple script files. At the moment, all the scripts start with ...
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Hi Everyone, I wonder that is there any way to make customers must choose a selection before reject a ticket but IN CUSTOMER PORTAL. Hope to get support from everyone. Thank you.
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I couldnot find a way to hide the help '?' button by default and directly open the service desk widget using some external button (some button in application)
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I'm looking to create an automation to automatically add agents/people to JSM projects. I'm not seeing an action that jumps out as me to accomplish this--is it possible?
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I have a form for PTO approval and I have put the Approver field on the form. This field should only include a drop down menu of specific managers. The approver field does not seem to hav...
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