How to get mail sync to work while still having MFA enabled

[Martin Kozma]

We want to enable MFA on the account that JSM.

However, turning on MFA stops the sync.

Is there a way to do this?

Regards,

Martin Kozma

Sope Web Technologies

[Anusha A]

Hi Martin,

Thanks for your question on community. 

For Jira to connect to an email account with MFA enabled, you need to use a username/ app password. You may refer to the following documentation:

• Manage app passwords for two-step verification

That said, we have the following Feature Request to handle this matter:

• JSDCLOUD-13197 – Automatically import emails into JSM using OAuth integration without creating any personalized account

We don't have an ETA but we encourage you to add yourself as a watcher of the feature request ticket to follow up on its progress, hit the "Vote for this issue" button, and provide any feedback you might have in the comment section. This helps with the feature's engagement. Also, I see a similar discussion on below forum - 

• https://community.atlassian.com/t5/Jira-Service-Management/JSM-email-connection-and-two-factor-authentication/qaq-p/2603271  

Hope that gives you the information you were looking for!

Regards,
Anusha A