How to get issue key?

Enkhtaivan Ganbat April 18, 2018

Greetings,

I've added a few automation rules to our project to send email on issue transition and I tried to include the issue's key within the email body by using the following syntax : ${issue.key}. But it's sending only $ to recipients.

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Deleted user April 19, 2018

Hi @Enkhtaivan Ganbat,

Are you able to upload a screenshot of the Customer notifcation's edit page? It should be listed under /servicedesk/admin/[projectkey]/customer-notifications

Thanks

Enkhtaivan Ganbat April 19, 2018

Hi, 

Below image is a screenshot of the Request Created's edit page

JIRA - customer notification edit page.png

Deleted user April 19, 2018

Hi @Enkhtaivan Ganbat,

Did you use the insert variable option or manually type in the syntax?

Thanks

Enkhtaivan Ganbat April 19, 2018

I just manually typed in the syntax, what is the "insert variable" option?

Deleted user April 19, 2018

issue key.png

Enkhtaivan Ganbat April 19, 2018

Thank you for the prompt replies, it works!

Abhinav Chaturvedi March 27, 2019

Hey,

 

What is the significance of issue key in JIRA while checking Lexorank management balancing .

 

Issue with highest rank length: XXX-64

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