Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to get issue key? Edited


I've added a few automation rules to our project to send email on issue transition and I tried to include the issue's key within the email body by using the following syntax : ${issue.key}. But it's sending only $ to recipients.

1 answer

1 accepted

1 vote
Answer accepted
Deleted user Apr 19, 2018

Hi @Enkhtaivan Ganbat,

Are you able to upload a screenshot of the Customer notifcation's edit page? It should be listed under /servicedesk/admin/[projectkey]/customer-notifications



Below image is a screenshot of the Request Created's edit page

JIRA - customer notification edit page.png

Deleted user Apr 19, 2018

Hi @Enkhtaivan Ganbat,

Did you use the insert variable option or manually type in the syntax?


I just manually typed in the syntax, what is the "insert variable" option?

Deleted user Apr 19, 2018

issue key.png

Thank you for the prompt replies, it works!



What is the significance of issue key in JIRA while checking Lexorank management balancing .


Issue with highest rank length: XXX-64

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

1,463 views 17 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you