I have configured the SLA times for my project.
How to get a full list about:
1. All tickets in all statuses with SLA times, met and breached
Many thanks for any help,
Hi @qnek ,
You can use Time to SLA for this.
Time to SLA has both summary and detailed report features and through these, you can generate reports containing SLA start, end, and target dates, remaining, working duration and SLA status (met/exceed/inprogress|running/finished). You can also export these reports to CSV for further analysis.
Time to SLA works for Jira Service Management, Software, and Work Management (Core) projects.
Please let me know if you have further questions.
Please note that I'm one of the members of the Snapbytes team.
You can add the JSM SLA as a column in your issue navigator and export the results but you will see limited data (only remaining or overdue duration). Apart from this you can generate some reports through the Reports section but it doesn't contain detailed info.
To best of my knowledge I know no other way to get detailed SLA information (SLA start/end/target date, remaining/elapsed duration, SLA Status)
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events