Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to get a SLA report with all tickets

qnek I'm New Here Mar 24, 2021

Dear All,

I have configured the SLA times for my project.

How to get a full list about:

1. All tickets in all statuses with SLA times, met and breached

Many thanks for any help,

Radek

2 answers

Hi @qnek ,

You can use Time to SLA for this.

Time to SLA has both summary and detailed report features and through these, you can generate reports containing SLA start, end, and target dates, remaining, working duration and SLA status (met/exceed/inprogress|running/finished). You can also export these reports to CSV for further analysis.

Time to SLA works for Jira Service Management, Software, and Work Management (Core) projects.

SLA+Detail+Report+(Cloud)+3.jpg

SLA+Summary+Report+Numbered+(Cloud)+1.png

Please let me know if you have further questions.

Cheers,

Gökçe

Please note that I'm one of the members of the Snapbytes team.

0 votes
qnek I'm New Here Mar 25, 2021

Hi Gökçe

Thanks for answer.

May i do it for free using only jira service management options?

Have you nice evening,

Radek

You can add the JSM SLA as a column in your issue navigator and export the results but you will see limited data (only remaining or overdue duration). Apart from this you can generate some reports through the Reports section but it doesn't contain detailed info.

To best of my knowledge I know no other way to get detailed SLA information (SLA start/end/target date, remaining/elapsed duration, SLA Status)

Cheers,

Gökçe

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

Announcing Mindville Insight is now part of Jira Service Management!

Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...

594 views 9 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you