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How to get a SLA report with all tickets

Dear All,

I have configured the SLA times for my project.

How to get a full list about:

1. All tickets in all statuses with SLA times, met and breached

Many thanks for any help,

Radek

2 answers

Hi Gökçe

Thanks for answer.

May i do it for free using only jira service management options?

Have you nice evening,

Radek

You can add the JSM SLA as a column in your issue navigator and export the results but you will see limited data (only remaining or overdue duration). Apart from this you can generate some reports through the Reports section but it doesn't contain detailed info.

To best of my knowledge I know no other way to get detailed SLA information (SLA start/end/target date, remaining/elapsed duration, SLA Status)

Cheers,

Gökçe

0 votes

Hi @qnek ,

You can use Time to SLA for this.

Time to SLA has both summary and detailed report features and through these, you can generate reports containing SLA start, end, and target dates, remaining, working duration and SLA status (met/exceed/inprogress|running/finished). You can also export these reports to CSV for further analysis.

Time to SLA works for Jira Service Management, Software, and Work Management (Core) projects.

SLA+Detail+Report+(Cloud)+3.jpg

SLA+Summary+Report+Numbered+(Cloud)+1.png

Please let me know if you have further questions.

Cheers,

Gökçe

Please note that I'm one of the members of the Snapbytes team.

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