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How to filter the tickets by end date?

I want to generate a report that contains the dates when the ticket was created and done.

Or how many days it took to done the ticket. 

Thank you and best regards!!

 

2 answers

0 votes
Pramodh Community Leader Mar 14, 2021

Hi @Larissa Akemi 

Please follow the JQL documentation here to more on dates

https://support.atlassian.com/jira-software-cloud/docs/advanced-search-reference-jql-fields/

created and resolved fields will get you the issues.

Once the filter is created, you have to create gadget in dashboard.

 

And for 

```
Or how many days it took to done the ticket. 
```

You can use the automation for Jira. 

https://support.atlassian.com/jira-software-cloud/docs/smart-values-date-and-time-functions/

This reference

{{[date1].compareTo([date2])}}

 

Thanks,
Pramodh

Hello @Larissa Akemi 

You can try a Time in Status for Jira Cloud add-on that has been developed by my team. It generates 7 types of status time reports

To get the data you need (the dates when the ticket was created and done, how many days it took to done the ticket), you just need to add "Created" and "Resolved" columns. 

2021-03-17_9-38-41.jpg

Total time spent on ticket solving is displayed in the "Total" column.

2021-03-16_0-35-44.png

Hope you find it helpful.

Best regards, Mariana.

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