Based on my knowledge that the incoming email's subject line is used as the Issue Summary value and the email's body as the the Issue Description.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
You'll need to do what it says in the error message. All of your request types in the current project either have fields set as mandatory (other than summary and description) or they don't have the description and summary fields on the creation screen for them. You'll need to create a new request type, or amend an existing one, such that it meets the rules.
In your second screenshot, for example, you have "Prioridad" flagged as required/mandatory, so you can't use that request type for email.
This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events