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How to delete issues using Automation

I want to delete issues in Jira Service Desk that meet certain criteria. However, I can't find a "Delete Issue" action in the Automation UI. 

These issues are getting created automatically when one of our systems encounters an error.

I'm able to manually delete the items, so I assume this is not a permission thing. 

2 answers

1 accepted

0 votes
Answer accepted
Gikku Rising Star Jun 30, 2020

Hi @Ivan Wilson 

Delete Issues option is available in the Automation action list, not sure where you are looking at.

Delete issues.png

Simmo Atlassian Team Jun 30, 2020

Hey @Ivan Wilson , @Gikku is correct in their answer. Jira Automation has such an action. You might be getting it confused with Service Desk's internal Automation however?

Like # people like this

Thanks @Simmo you are right, I was looking at the Service Desk internal automation. I didn't realize there were two types of automation. I've found the Project Automation menu and have set up my rule.

@Ivan Wilson do you ever get any timeouts from Jira when you run this rule?

I have a rule that updates Parent fields, deletes existing sub-tasks and adds a couple new sub-tasks....but I've been getting error warnings from Jira as follows:

-----

 Delete Issue

Jira was slow to respond. Automation attempted to delete an issue, but the results of the operation are unknown. Most likely it succeeded.

-----

More often than not the issues are NOT deleted.

Hi, 

i only can find the jira sevice desk automation UI. 

where can i find the more advanced automation which allows deleting issues and has a scheduled trigger? 

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