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How to debug email pulling process With AO table in a postgre database ?


Dear All,

We use : JIRA Service Desk 4.3.4 / Jira Core 8.3.4

We face issue with the sending of notification when some comment are added inside an issue.

2 comments from a user hasn't generate any notification then no email.

Our outgoing email is in debug mode but we have nothing (neither error message or others about the 2 missing comments) inside atlassian-jira-outgoing-mail.log logs file.

In order to investigate further I try to check inside postgre Jira DB

I have found some notification link to this user and this issue inside table  notificationinstance (and in that table I see more than 500 lines and some about old issue --> Is it normal ?),

I see that the job is running well inside table rundetails

I would like to investigate further looking inside tables linked to pluggin : com.atlassian.jira.jira-email-processor-plugin

ie :


But I can't do any select on it as I got the error message : 

jiradb=> select * from AO_2C4E5C_MAILITEMCHUNK;
ERROR: relation "ao_2c4e5c_mailitemchunk" does not exist
LINE 1: select * from AO_2C4E5C_MAILITEMCHUNK;

Is there a way to do such select ? 

Is someone has face same kind of issue ? can you please help me to secure this functionality as it is important for us avoid to miss some notification ?

Thank you for your support! 

1 answer

0 votes
Brant Schroeder Community Leader Dec 31, 2020

If you do the following what happens: select * from "AO_2C4E5C_MAILITEMCHUNK"

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