Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to customize non-customizable elements in customer portal

In customer portal I see the phrase "What do you need help with?" and I want to delete/edit it. But can`t find the way to do this. I`ve tried to find this phrase in java classes, .jsp .vm .config files, but have no success. In which way could I fix it?

1 answer

0 votes
Andy Heinzer Atlassian Team Jul 27, 2020

Hi Anna,

I understand that you are using Jira Service Desk server and want to be able to change that text that appears on the customer portal of "What do you need help with?".  This is something that can be done through a language pack.  I will try to document my own experiences with this.  In my own testing, I was using Jira 8.10.0 with Jira Service Desk 4.10.0.

  1. First try going to Install a custom language pack for Jira Server.  It has the overall steps you need to follow to make this work.
  2. For my example, I picked out the Spanish (Mexico) language pack specifically for Jira Service Desk. https://packages.atlassian.com/maven/com/atlassian/translations/jira-service-desk-language-pack-es_MX/3.9.0.m0124-v2r243-2017-10-26/  (specifically I downloaded the .jar file found in that link)
  3. I renamed that .jar file into a .zip file locally, and then extracted those files to a temp directory. 
  4. Inside that directory find the file called /i18n/sd-18n_es_MX.properties  (that filename will be slightly different for different languages, but it has a similar format)
  5. I then found that this old file does not have the element name within it to be translated yet. Sorry about that, but in this case I had to add a key to the file
  6. sd.customerview.smart.portal.search.label=What does the fox say?
  7. Save that file
  8. Then select only the files in that temp folder (not the folder itself) and compress these into a new zip file. 
  9. I then renamed that new .zip to use a .jar extension.
  10. From there go back to Jira and go into the Manage Apps (Or the URL of $yourJiraBaseURL/plugins/servlet/upm ) and then click on the Upload App link found in Jira Server in order to select that .jar file and have it uploaded to Jira.  Screen Shot 2020-07-27 at 4.50.35 PM.png

 

From that point, I had to actually change the language pack to use Español (MX) for my user profile in Jira Service Desk.  As soon as did that, I saw this text instead now says "What does the fox say?".  Which I think is a better question to be asking anyways.

Try these steps and let me know if you run into any problems following these steps.

Andy

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

170 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you