I'm trying to customize a simple project created on Jira Service Desk. By default, after remove other kind of issues, I let "IT help" issue type, but I just need one button for create simple issues, not this:
This kind of issue can't be editable:
Does anyone know the way to perform this?
@Soporte Cinfo ,what you see in the portal is not the issue types but are request types that are created from the issue types as the base.
See https://confluence.atlassian.com/servicedeskserver/creating-service-desk-request-types-939926101.html on how to manage these request types from the project administration
@Soporte Cinfo , are you sure that portal belongs to this project in the screenshot?
Can you check this in all your jira service desk projects to see whether the portal belongs to another project?
and remove/delete the other request types and configure the 'IT help' request type (with issue type IT help)
See https://confluence.atlassian.com/servicedeskserver/creating-service-desk-request-types-939926101.html on how to configure request types
Hi, @Fazila Ashraf
Thank you again for answering. As you can see, I don't have access to this menu. I'm site admin, so I don't understand how could I grant permissions to myself. Output error say I must to be a service desk agent (?). The point is this is the first project that we create on Service Desk, usually we work with software projects.
Thank you again.
@Jack I've seen it too, on Cloud these days on a sample project you get an Issue type IT Help instead of a request type. (and Incident is not part of the issue types by default)
Perhaps they've changed it in the template too. Sure is confusing initially
It could be. However the same thing still applies, you have issue types and you have request types. Request types or sub categories of issue types. Request types are what is displayed on the portal as buttons. You control which buttons appear on the portal via request types.
Thank you for answering. The actual problem is I don't have access (and I'm site admin) to the project request types:
I think I have all the permissions granted to myself. Anyone knows the specific permission that allow to manage that area?
Thanks in advance.
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