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Jira Service Management
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In our instance, we have a particular project that allows tickets to be opened via email. The difference to the others is that the project manager does not want emails added in CC (either at the tim...
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Hello, i would like to add translations, in addition to the ones for name and description, the values/options of a custom field (for example the options of a custom radio button). is it poss...
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Hello - I need to set up an Issue Statistics gadget in my dashboard directly from a filtered view of two issue types under the same project. Why is this not available?
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Hi Team, In JSM Project under any service request(ticket) we have this Activity called work log , can we make this mandatory ? So basically before marking the ticket as done/close , I want to ensur...
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I have deleted a Automation rule,which I required to restore back as I have accidently deleted the wrong one.Any suggestions please.
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Has anyone been able to add the attribute of Full Operating System Build with System? The build-in attribrute is only Operating System Build which will not give you the latest patch applied to the sy...
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Hi, I'm using "Jira Service Management". The customer would like to get an email notifications, which includes the full history of comments related to this incident. Are there any opt...
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como é feita a cobrança deste app, pelo número total de pessoas no domínio Software: Jira + Jira Service Management?
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Hello Atlassian Community! I am experiencing an issue with incoming emails from our customers. Specifically: Some emails are added as internal comments, even though our permission scheme does no...
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Hello Team, I am working on integrating Freshservice with Jira Service Management (JSM) and facing an issue with syncing the priority field. In JSM, I have set up an automation rule as follows: E...
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When trying to open a ticket in the customer portal, Jira service management, the following message appears: The request could not be sent. This form contains a hidden field that does not have a val...
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Dear Team, I have some challenge on approval confusing regarding to button Approve as sometime we would like to replace others wording like Acknowledged, Confirmed, Reviewed rather than only single ...
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Hello everyone, I’m facing a rather strange issue. Since this morning, one of the ServiceDesk agents can no longer select the component for an incident. When they click on the field, it says "no ma...
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Jira product: Jira Service Management Version: 9.12.12 ----------------------------------------------- Hello, I have an automation in which I want to conditionally set smart variables through if-...
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Can we restrict only few customers to raise the tickets in jira service management (data center Vers
Hello Team, We want to restrict only few customers to raise the tickets in jira service management (data center Version) in customer portal. If yes, please provide the steps Thanks, S...
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We have JSH alerts configured to be sent to Mattermost channel. This is working fine. However, when clicking on the link in that mattermost message, it is sending me to the Opsgenie page with...
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Hallo, ich habe versucht Checkmk Meldungen in Jira als Issue erstellen zu lassen. Ich habe mich an dieser Anleitung orientiert: https://docs.checkmk.com/latest/de/notifications_jira.htm...
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Hi there, I have a question regarding access to multiple help centers. I am considering the following scenario: Customer A (Team A) should have access to Help Center 1. Customer B...
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Hello, in the outgoingmail.log i found this error. The to-adress is null. How can i solve this problem? Kimd regards Jens Sending mailitem To='null' Subject='Security alert for:
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i think my condition is correct but it gives mo wrong action condition : if ticket created after 11 pm and before 7pm it will create an action can someone help me on this thanks
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I want to integrate microsoft purview with jira so that every DLP alert will generate a ticket in JIra
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Jira Service Management: Specific user cannot be assigned to the issue, he/she has the suitable project role in the project and has licensed account. if you require more detail, please let me know....
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I just discovered that the SD auto reply filter is rejecting emails including Purchase Orders from customers. These are kind of important! I think it's because their accounting system marks the pur...
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I am looking for a way to gather a custom report showing ticket status over the last year. Is there anyway to do this?
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In the near future my company plans on moving one Jira Cloud instance (2 projects) into another (currently under Enterprise so both are accessible in Atlassian administration but under separate names...
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