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How to create ticket automatically on basis of custom field value.

kanishka_k0x4av

I want to create a new ticket automatically, after 6 months of "Date of Joining"(Custom field).

Could anyone help me with this.

Accepted answers

Andrew Laden

You could use Automation for Jira to run a query every night searching (using JQL) for issues where Probation Complete Date was 6 months ago AND does not contain a linked issue to whatever new issue type you are making. If it finds any then create the linked issue.

So its not really a "listener". Just looks every night to see if there is anything to do, and then does it. You just want to make sure to have a way to filter out the tickets that have already been acted on.

All comments

Ismael Jimoh

You can use scriptrunner add-on for this.

Add a create issue post function
Add a checker to see if the field is populated
Add a create issue event specifying which project the issue should be created in. See video sample: https://m.youtube.com/watch?v=UT_qche3kc4

Cheers.

kanishka_k0x4av

Hi @Ismael Jimoh Thanks a lot for quick reply.

actually I want to create issue automatically after completion of 6 moths from "Date of joining" which is custom fields. (means when probation complete)

I tried :

Created scripted field "Probation Complete Date" which will calculate 6 months from "Date of Joining"

Created Listener to create new issue.

But when should i call this listener.

How it will calculate 6 months automatically.

Please help me with this.

Ismael Jimoh

Hi @kanishka

I’m not sure how your date field would function but of you can use JQL to search for it, you can use the Escalation job to trigger issue creation based on value of your date field.