You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hello,
I need to either build a report or find a way to get Jira to show me a chart of all the tickets/issues that have come into the helpdesk project over several years. A "Volume over time" I dont see that as an option only "past year by month" I need "past 2 or 3 years by month" not sure how to build custom report.
Any suggestions on how to make this happen would be greatly appreciated.
Thanks,
Jay
Hi Jay,
I mocked up some data and using a created vs Resolved graph doesn't display nicely and you cannot parse the created date because for this gadget is a series.
Hi @Jay
An alternative way is to use Reports - Charts and Graphs for Jira app developed by our team.
Here is a sample report that shows number of issues created by month.
Hope it helps.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @Jay
Did you try looking Created vs Resolved gadget? You can configure the report to show Date range as "Past year by month".
or you can look at "Recently Created" gadget and select Period as Monthly and Days Previously as 365.
I hope it helps.
Ravi
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Ravi,
Yes, I did look at the Created vs. Resolved. There is still the limitation of Year by month for the display.
As for the Recently Created, it will only go back so far. I dont know what limitation is there. I'm looking for a multiple year range. Do you know how to do this? If so can you please provide the query?
Thanks,
Jay
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
As you can see by my screenshots, I have the date range set back to Jan of 2019 to today's date. and when I save the query, it only allows me to display for the past year. How can I get a report that shows more than just one year?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Jay,
I mocked up some data and using a created vs Resolved graph doesn't display nicely and you cannot parse the created date because for this gadget is a series.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.