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Jira Service Management
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Hi! Is it possible to add a custom Field (People Picker) to the Notficatioscheme as receiver in the TO field?
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Hi, Has anyone practiced this automation in your work? Is it useful? Services If a change to one service potentially impacts your other services, you can create a service relationship. You ca...
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i have a requirement to get total open tickets from the start of project creation and custom end date passed by the user
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I want to calculate how much time the ticket took from creation to resolve using automation. I have used {{issue.resolutiondate.diff(issue.created).hours}} Hours smart v...
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Hi guys, I am currently trying to re-use existing functionality/code in more than one behaviour without copying the code into multiple script files. At the moment, all the scripts start with ...
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Hi Everyone, I wonder that is there any way to make customers must choose a selection before reject a ticket but IN CUSTOMER PORTAL. Hope to get support from everyone. Thank you.
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I couldnot find a way to hide the help '?' button by default and directly open the service desk widget using some external button (some button in application)
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I'm looking to create an automation to automatically add agents/people to JSM projects. I'm not seeing an action that jumps out as me to accomplish this--is it possible?
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I have a form for PTO approval and I have put the Approver field on the form. This field should only include a drop down menu of specific managers. The approver field does not seem to hav...
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Hello, we currently have alerts coming in from Zabbix into an alerts table produced to a team. I was curious if there was a way that these can be deleted out from agents view daily (deleting), but st...
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I'd like to use JQL to check, if the creator of an issue is in a certain group. Something like creator in "Group ABC" However "in" is the wrong operator here, as "in" expects a list. ...
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Hi I am creating an Automation Rule to Check all the Tickets which are in Waiting for Customer Status & Customer has not replied / responded on them. Then the rule should Add comments on...
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In my company they require more information about the issues created, what each axis represents and colors, number of issues in each bar, etc. to appear on the bars. Is it possible t...
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Hello people, question says it all. I have a custom field with a list of options to choose from: 1-A 2-B 3-C If i remove "A" and change "B" for "D". what will happen with tickets that h...
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Hello! I am trying to puzzle out how to create an automation that will, ultimately, change a subtask status to Done if, when the parent ticket is created, a custom field has a specific value. I hav...
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Hello, I created a jira ticket in a slack thread but previously I use to see the ticket creation in the thread but now I'm not able to see it. Anyone experiencing the same issue?
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Bom dia. Recebo chamados dos cliente internos, que são similares ou idênticos, gostaria de agrupa-los, assim resolvendo um, resolvemos todos. Agrupa-los ou deixa-los interligados, relacionados! ...
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Dear all, I am new to Jira dashboard and I want to create informative dashboards which will help te business in knowing the trends. When I see the gadgets that are available I don't...
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can we grant admin access to regular jira user for new created JSM project (license is ok) , not a role but normal admin , so user can change workflows , create issue types and etc. but at the same t...
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Hey all, I made a change yesterday to the issue type used by a request type within the a project. However it automatically bulk updated ALL the the tickets with of this request type including...
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Hi Team, We've just upgraded to the Jira Service Management 9.12.16/5.12.16, but when we checked the last upgrade report, we found it showed the past date. When checking the system in...
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Hi Atlassian Expert, I want to add approval step on the workflow, but I can't find the check box for approval when I setup the workflow. Can anyone guide me please? Thank you.
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Hi - checking if this is a known issue or there is something I can do to rectify easily Have an existing form Wanted to use the same types of fields further on in the form - some stan...
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Hi community; how do you raise service requests/incident against assets? thanks
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Hi, I'm a real novice with Jira, but somehow i cannot find a way to send a non automated email from an Issue. I just need a button where i can prepare a custom email for a custom recipient, and the...
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