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We have transitioned into using jsm and an issue is if users dont properly place the ticket with affected services and simply email a ticket/issue it cannot be sorted properly.
I am new to JSM and wondering is there a way to create specific queues with assigned assignees in them to throw their specific responsible for tasks to them? This is needed to properly assist end users.
Can I clarify what you're looking to do? Are you looking to create a queue based on Assignee?
If yes, you can create a custom queue:
Or are you looking to do something else, such as having an Assignee automatically assigned based on the queue (or, some metadata in the ticket)?
The unique identifier would be a combination of component and a custom field.
As a first version we could use only the component, although the end configuration will definitively depend on an additional factor we are planning to model with that custom field.
Did you manage to find the right resolution for this question?
I'd suggest if it's a combination of two factors, Automation is probably your best option :)
If you still need help to get this working, let us know the specific parameters you have setup, and what you'd like it to do - and let's get you an example rule!