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Hello,
We have transitioned into using jsm and an issue is if users dont properly place the ticket with affected services and simply email a ticket/issue it cannot be sorted properly.
I am new to JSM and wondering is there a way to create specific queues with assigned assignees in them to throw their specific responsible for tasks to them? This is needed to properly assist end users.
Can I clarify what you're looking to do? Are you looking to create a queue based on Assignee?
If yes, you can create a custom queue:
Or are you looking to do something else, such as having an Assignee automatically assigned based on the queue (or, some metadata in the ticket)?
Ste
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