Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to create new fields and add into the Customer Request Form ?

While creating a ticket I want to give a new field to the requester so that they can fill information like "How many people are affected ?", and choose one option from a drop-down " <=50 , >=50% & <=100%".

How can I achieve that?


I have downloaded the APP "Extension for Jira Service Desk", but I am unable to achieve this customization. Please help!

2 answers

1 accepted

0 votes
Answer accepted

You don't need an app.  Add a custom field to the project and then amend the request so it shows it to the customers.

Thanks, I found out that I was exploring JIRA with Jira admin rights on project, not with the site admin rights :)

Got it!

@Devyani Rajan as Nic says, once you have added the custom field you can add it to the JSD 'Request Form'. An example of how to do this in a classic JSD project is below; the process is similar in cloud and server:

Add FIeld JSD Form.gif

Extension for JSD is a great app, if you want more complex layout options or conditional logic you might like to consider ProForma. Full disclosure I'm the PM for ProForma.

Hi @Simon Herd and @Nic Brough _Adaptavist_ - we are using Proforma form and we have list of fields where we ask user to input some values in the customer  portal form. we have created those custom fields in JIRA and then linked the values in proforma form (using link to JIRA fields option). However is it possible to show those jira custom fields in JIRA Kanban board or JSD issue view? when i try to add the fields in request type section, i can't see those customer fields but i can only see 10 default fields. The end goal we want to achieve is following 1) collect value from proforma for various requests/fields 2) use those values and show (value and field) in JIRA service desk issue view as well as JIRA Kanban board view. Need some guidance on how to achieve it.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

180 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you