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How to create a embedded list for Jira Service Request?

James_Styles
James_Styles Jul 15, 2019

I am working to create a new Request Type for our Facilities group.  They have 14 potential issues that a user can report on.  I would like to create a checkbox Field that contains the 14 items, but depending on which one is selected, prompt the user for additional information.  Is this possible with Cloud Jira Service Desk out of the box?

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Michael Kuhl _Appfire_
Michael Kuhl _Appfire_ Jul 15, 2019

Hi, James - You cannot do that out of the box.  Take a look at Extensions For Jira Service Desk.  The Dynamic Fields feature may get you what you need.

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James_Styles
James_Styles Jul 15, 2019

Thank you Michael!  I was hoping that wasn't the answer, but appreciate your help in pointing me in the right direction!

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Katarzyna
Katarzyna Marketplace Partner Jul 16, 2019

Hi, I'm from Deviniti. This solution is exactly what you need :) If you have any questions or problems, contact us via customer portal.

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Jira Service Desk
Jira Service Management
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Jehan Gonsalkorale
Jehan Gonsalkorale
Published in Jira Service Management

Improving the Create Issue Experience in Jira Service Management Cloud

Hello everyone!  We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen.  We have just starte...

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