How to create JIRA Service Desk Administrator

[Shalabh]

I want to assign a particular user only admin rights for JIRA Service Desk.

If I grant them "administrator" group they become administrator for JIRA also.
Where as I want them to be just administrator for "Service Desk"

[Shalabh · Accepted solution]

Okay Thanks, I was hoping that there might be an option, like creating admin group for Confluence.

[Joris Vleminckx]

Does anyone know if this is still correct in 2022?

There is no way to administrate a Service Desk without Jira administrator rights, they need the same access.

[Nic Brough _Adaptavist_]

Correct, it has not changed.

But the Agents can do some configuration of the portals and project within it.

[Nic Brough _Adaptavist_]

There is no way to administrate a Service Desk without Jira administrator rights, they need the same access.