Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,301,014
Community Members
 
Community Events
165
Community Groups

How to create JIRA Service Desk Administrator

I want to assign a particular user only admin rights for JIRA Service Desk.

If I grant them "administrator" group they become administrator for JIRA also.
Where as I want them to be just administrator for "Service Desk"

3 answers

1 accepted

2 votes
Answer accepted

Okay Thanks, I was hoping that there might be an option, like creating admin group for Confluence.

Does anyone know if this is still correct in 2022?

There is no way to administrate a Service Desk without Jira administrator rights, they need the same access.

Correct, it has not changed.

But the Agents can do some configuration of the portals and project within it.

0 votes

There is no way to administrate a Service Desk without Jira administrator rights, they need the same access.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Improving the Create Issue Experience in Jira Service Management Cloud

Hello everyone!  We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen.  We have just starte...

271 views 14 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you