Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How to count SLA backwards from due date?

Kerli Loopman July 21, 2020

I have some issues that are created long time before they really need action. They all have due dates when they need to be done. Is it possible to set the SLA so it will start counting the time XX hours before due date? 

For example:

Issue that is created in 21th of July: I need need account in 10th October. 

SLA says that this type of issues need to be resolved for example in 8hrs so i would like the SLA to start counting 9th october - 8hrs before due date. 

1 answer

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 7, 2024

Hi @Kerli Loopman 

I'm not sure you can do that out of the box. Perhaps with an app like Time to SLA this would be achievable.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events