Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,552,546
Community Members
 
Community Events
184
Community Groups

How to copy the user updates automatically from the main ticket to linked issue.

Jai Vijay
Jai Vijay Aug 21, 2019

In the service desk queue, there is a ticket which is raised by the client and we will be creating a linked issue for our internal use. As of now if the client made an update we are copying it manually and pasting it in the internal ticket. I wish to automate that process. Could someone please help me on this. 

 

Comment
Watch
Like Be the first to like this
316 views

1 comment

Prashant
Prashant Aug 21, 2019

Hi Vijay,

You can make use of plugin called "Field Sync".

Like
Jai Vijay
Jai Vijay Aug 22, 2019 • edited

@Prashant 

Thanks for the quick response, I believe that plugin is available for the server, will that work for cloud as well 

Like
Prashant
Prashant Aug 22, 2019

@Jai Vijay 

Could you please check "Issue SYNC - Integration for jira" plugin which support for cloud.

Like
Reply

Comment

Log in or Sign up to comment
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

See all events