How to copy the user updates automatically from the main ticket to linked issue.

[Jai Vijay]

In the service desk queue, there is a ticket which is raised by the client and we will be creating a linked issue for our internal use. As of now if the client made an update we are copying it manually and pasting it in the internal ticket. I wish to automate that process. Could someone please help me on this. 

[Prashant]

Hi Vijay,

You can make use of plugin called "Field Sync".

[Jai Vijay]

@Prashant 

Thanks for the quick response, I believe that plugin is available for the server, will that work for cloud as well 

[Prashant]

@Jai Vijay 

Could you please check "Issue SYNC - Integration for jira" plugin which support for cloud.