How to copy comment from one issue in SM project to Software project

Fuilares August 20, 2024

Hello,
Recently I'm trying to copy comments via automation from (let's call it) project A (Jira SM) to project B (Jira Software).
I got my first rule, that is copying issue from project A to B, it's a manual trigger, because not every issue should be linked to B.
It looks like this

rule1.png

Then I made second rule that should run automatically when somebody comment issue in project A

rule2.png

The problem is that when somebody comment issue on A this rule isn't working, there is no comments on project B. Where is the problem?

1 answer

1 accepted

1 vote
Answer accepted
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 20, 2024

Hi @Fuilares , the first thing to check is if your rule is restricted to the single JSM project. It need to be global or multi-project and include project B.

Fuilares August 22, 2024

That worked for me, it was restricted per single project.
Thanks

Like Jack Brickey likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events