We are using the built-in SLAs (see https://confluence.atlassian.com/servicemanagementserver/setting-up-slas-939926373.html – our URL is https://behavox.atlassian.net/jira/servicedesk/projects/ABCD/settings/sla).
How can we control which SLAs are visible to external clients?
If your external clients are accessing your servicedesk through the customer portal - which they should - they won't be seeing any SLA data as it is not disclosed on the portal. SLA timers are only shown on the internal Jira tickets to your internal staff.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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