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Jira Service Management
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Our products have integrations to JIRA, but now the "assetsapi" has been deprecated, we need a developer instance with "Assets" enabled, and that only comes with Premium and Enterprise Cloud plans. ...
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I would like to set up the Chat feature within Teams, with an Agent channel and a Request channel. However, I've started wondering what this experience will be like for everyone. For inst...
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I've got the Agent channel in Teams turned on, but I need to adjust the notifications so that I'm not getting the comment update notifications, only those for new issues. Is this possible? ...
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Hi. I provide an option for clients in gsm to escalate issues in their portal. Now it is available to all clients that have permission to create an issue. Now I want to make the...
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Good day, community. I hope you’re doing well. I’d like to know if it’s possible (even via REST API) to obtain specific information about a customer in my help portal. My goal is to ...
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Hi, We have several customers with a noticiation alert "Recipient’s email address is on a suppression list", with mails @acdi-inc.com and @naxxum.net . Where can I find the suppression list to...
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We have integration to JIRA to put a list of assets into JIRA. Then in JIRA service management, we use the JIRA asset panel with a https call into our web app to show details of each asset in the ass...
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Hello! Is there a way that I can site wide default of the comments box from 'Visual' to 'Text'? We recently upgraded to 10.3.0, and its defaulted comments boxes to 'Visual' which has caught out a...
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Hello, We would like to upgrade our JIRA from 8 to 9. We use the containerized version "jira-software" and we don't know if we should only execute a "docker stop" then "docker run" with t...
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Hi everyone, I need some help with an automation rule I’ve set up. The goal is automatically transitioning an issue to the "Requester Responded" status whenever a customer replies. This works perfec...
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Hi and HNY! I am using JSM to capture requests that come in to the SUPPORT Team There are two request types: - Content Uploads - Web Requests Each request type is using the Language Scope custom...
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Hello, I would like to have a best practice tip for setting up Jira SM. Context : We're looking into setting up Jira SM. We already have Jira Software, Confluence and Bitbucket. In our o...
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like software license information, it should only be seen by high level IT users. how should I do to set fields hidden to some specific people?
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I have uploaded 1 x CSV file in the past and each row in my spreadsheet was in the same test. Today, I have uploaded 22 separate rows and it has created 22 separate tests. I w...
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I use free license and create automation to transit from open to 1st approval. It works fine when I tested it on yesterday. However, I test again today and fail by no reason. Can anyone give me a clu...
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My organisation has recently taken over 1 organisation and we have been tasked to migrate all customer accounts from JSM instance to another, so that users can create tickets in only 1 JSM account. ...
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Hello, we have a use case where our customer wants to rank order tickets submitted. We do not want them seeing internal comments. This seems possible via forms? but is there a way to extend out the b...
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I understood Atlassian were working on this but have not had any updates. This will be a very useful feature for keeping our systems safe.
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Hello we need some way to limit organization/customer what values can select when creating an issue. In another way, we need customer to select what application the issue is connected with, but one ...
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When creating an organization in the JSM project, adding the email domain, and enabling Jira Assist for the organization, the issue type associated with the request is not auto-assigning the ...
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I am attaching a screenshot of the same ticket on my browser on my PC and in the Jira app on my iPhone. Sometimes in some tickets, the text in dark mode comes in as a light blue that is almost imposs...
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Olá, gostaria de solicitar ajuda por favor. Em um projeto de serviço, tenho vários tipos de solicitação que ao verificar item por item, consigo ver qual tipo de solicitação ele tem. Porém, se faço...
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I hope you're doing well. I’m trying to synchronize my identity provider with Jira, and I’m not sure if there’s an alternative that doesn’t require an Atlassian Access subscription. From wha...
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I want to create project which will give me how many demands are created and what supply we have for the open demands one issue type once the supply another issue type is evaluated we should have a r...
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We have a client scenario where an issue will either go to an approval step or not go to an approval step based off some description or field. For instance, if an issue has the description or field o...
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