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How to configure mail reminder function?

Yang Wang
Yang Wang
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Oct 12, 2023

Whenever I update the ticket content in Jira, the relevant personnel cannot receive email reminders (including myself)? How to configure this function?

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Joseph Chung Yin
Joseph Chung Yin
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Oct 12, 2023

@Yang Wang 

Welcome to the community.  In addition to what @Ollie Guan mentioned, another thing you should look into is the project's notification scheme.  You can configure the scheme to include the relevant personnels to be notified when issue is updated.  NOTE - This is related to the system notification and where those users should have access to the issues via the portal UI.

https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

Are you referring to the customers of the issue or someone else when you mentioned "relevant personnels"?

Please advise.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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Ollie Guan
Ollie Guan
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Oct 12, 2023

Hi @Yang Wang ,

JSM cloud or on-premises?

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Yang Wang
Yang Wang
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Oct 12, 2023

JSM cloud

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Ollie Guan
Ollie Guan
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Oct 12, 2023

https://confluence.atlassian.com/jirakb/how-to-troubleshoot-customer-notifications-in-jira-service-management-cloud-967343751.html

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