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Jira Service Management
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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Incidents - Fields: What are the differences between using the Component field and the Services fiel
I have some doubts about the use of these fields, knowing that they have—or I believe they have—the same purpose. It's similar to using Urgency and Priority; both measure how quickly ...
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I created a Help Center and I want my team members to access the portal to submit requests. Some of my team members are accessing the link but others are getting a forbidden message. These tea...
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I am trying to check muliple custom fields are set to a certain value and then set my custom field with the value it needs. We have ObjectSchema Complaint then Object Type Complaint Info then the Fol...
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I want anyone on the internet to be able to search my knowledge base, but I only want paying customers to be able to submit requests. My knowledge base is set up for anyone to access, and when...
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Jira automation to update User in Asset object to a new value using the Lookup objects action is giving a warning. I know the Branch on AQL is removed from Jira automation as an option and docu...
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I've created a form in Jira Service Management and when I go to the form Settings, I have no option for "Create Issue". Been Googling this for a bit now and have no clear answer. It seems this...
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Can somebody help me with the appropriate API call to get attributes from an asset using the AQL? I have a simple GET (below) that works exactly as expected: https://api.atlassian.com/jsm/assets...
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Hello community, I hope you are all well. 👋🏻 I have a filter created in my technical support project in which I need to add a column that tells me the age of the open cases, that is, a col...
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Criei uma automação para criar uma issue em uma transição, nessa nova issue preciso copiar os campos Produto e Módulo, esses dois campos são de Objetos do Assets, mas não consigo copiar o valor deles...
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Hello I want to switch from Zendesk to Jira, for managing customer requests and sending support emails to my customers. For example: I send a ticket with several people in copy, at a glance ...
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Hi team, Hope you're doing well today. Please help me with the following issue. This is mi project with the custom fields that I've created (List view): After a few day...
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Hi, Does JSM support multi-tenancy? Meaning if it is possible to isolate alert management for two organizations with single license?
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Good Morning, we have automated alerts for VMs that come into Jira for tracking purposes. when the VM shuts down it generates an issue with the summary of "Azure: Activated Severity: ...
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Hi, I am trying to create automation rule that will be triggered when a user share a ticket As in the following screenshot. Any help will be appreciated. Thanks Gal
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Hello All, I would like to know if it's possible to inherite SLA from a task to a subtask and not having the subtask to have his own SLA starting from 0? I did not find any add-on yet doing this......
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This is one of my team's projects, and you'll see that we use the tag column to help manage things. 0:12: So all of our product managers use different tags to help sort their work a little bit and g...
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Hi everyone. We have integrated Jira Claud and Slack. When the user publishes the link for "customer request" in the Slack channel, other users can see Personal Jira notifications: Hi @User, ...
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Hi everyone, when some of our agents are resolving issues they are getting this error. I can't think of why this is happening. The comments are added fine but sometimes not appear unti...
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The account has the permission and I can add the Jira in the teams by added it from the app store and I can connect my project, but we still failed in add to teams in the Chat page. Can someone help ...
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Hello, I have a Jira Project, the customer just notified me that the private requests are not working as an option. He is clicking it but the ticket is shared with the whole organization, can you nav...
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Hello everyone. Is there an easy way to sync Atlassian users to the Assets Employees Objects? Thanks a lot. Best, Lucas.
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I am trying to fetch the data by the below API end-point api/2/issue/createmeta/[abc]/issuetypes I am getting 400 server errors. but the same endpoint with a different project just assumes...
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Dear All, Is there way to sync the data and status of two different JIRA accounts in two tenants. Customer wants to know whether our JIRA account could sync with theirs, so that they can create a ti...
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hello, I have a question about a field called Component in JSM. As far as I know, a component is a way to categorize issues within a project, helping to organize and classify them based on specific ...
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Hello, Need help please, Is it possible to hide a customer form so that it is not visible via the portal, but with a direct link it can be accessed and requests created? I'd like it to be accessib...
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