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How to collect Customer Feedback in JIRA Software?


We would like our users/customer teams to share feedback on all stories/issues we have deployed in production for them.

Kindly suggest a suitable way to do the needful. 



4 answers

0 votes

Hi @Bhavil Thukral,

In Stilsoft, we collect customers' feedback with our Customer Case for Jira app(far less expensive than Jira Service Management and without sites, users, and agents limit). You create a portal for your external clients to submit their issues or ideas. It can be public (visible for everybody), private (restricted for specific email addresses or domains), or you can choose the option to make it a support service (personal communication with support assistant). The public portal where clients vote for ideas helps us prioritize our backlog.

0 votes
Daniel Ebers Community Leader Nov 24, 2020

Hi Bhavil,

there are so so many ways out there to get a feature like this - it depends if you want to have it all in one place or if you (for example) also have already Confluence.
Then you could set up nice pages (there are also some templates already available) OR you prefer staying within Jira so you have the feedback right at hand in the stories itself (then implementations ranging from a single custom field where feedback can be put into up to a dedicated App are possible - depending how extensive the implementation should become).

Those are just a few thoughts, there are surely several more approaches to do this.


0 votes
Jack Brickey Community Leader Nov 24, 2020

you might also consider an addon app. there are a few in the Marketplace for customer feedback.

0 votes

Hi @Bhavil Thukral ,

An issue collector allows you to easily gather feedback on any website in the form of Jira issues, even from users who don't have Jira accounts.

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