How to collect Customer Feedback in JIRA Software?

[Bhavil Thukral]

Hi,

We would like our users/customer teams to share feedback on all stories/issues we have deployed in production for them.

Kindly suggest a suitable way to do the needful. 

Regards

Bhavil

[Karthik Kamalakannan]

Hey @Bhavil Thukral

Collecting customer feedback on JIRA cloud in the same workspace could be challenging. Instead, you can use the same JIRA workspace, and connect apps like alphaOS Feedback to pass through the customer feedback from your hosted feedback portal.

You can also set custom rules to sync and auto-update the JIRA issue with your feedback tool to reduce effort. Happy to help you further on this.

[Shashank M]

Isn't is more logical to have 'QA Testing' have the option 'ReOpened'

Because From 'RFQA' we put it to QA Testing, and if the bug still exists, then we don't have an option to reopen. We have to Close and then Reopen

[Faith Morante]

Hi, It would be more helpful if the save button for description will be on top instead of scrolling all the way down to save the description of that ticket.

Thanks

[Irina_Bel_Stiltsoft_]

Hi @Bhavil Thukral,

In Stilsoft, we collect customers' feedback with our Customer Case for Jira app(far less expensive than Jira Service Management and without sites, users, and agents limit). You create a portal for your external clients to submit their issues or ideas. It can be public (visible for everybody), private (restricted for specific email addresses or domains), or you can choose the option to make it a support service (personal communication with support assistant). The public portal where clients vote for ideas helps us prioritize our backlog.

[Daniel Ebers]

Hi Bhavil,

there are so so many ways out there to get a feature like this - it depends if you want to have it all in one place or if you (for example) also have already Confluence.
Then you could set up nice pages (there are also some templates already available) OR you prefer staying within Jira so you have the feedback right at hand in the stories itself (then implementations ranging from a single custom field where feedback can be put into up to a dedicated App are possible - depending how extensive the implementation should become).

Those are just a few thoughts, there are surely several more approaches to do this.

Regards,
Daniel

[Jack Brickey]

you might also consider an addon app. there are a few in the Marketplace for customer feedback.

[Ollie Guan]

Hi @Bhavil Thukral ,

An issue collector allows you to easily gather feedback on any website in the form of Jira issues, even from users who don't have Jira accounts.

https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/